Shipping policy
At ONLOCKD, we're committed to getting your order to you quickly and safely. Below is everything you need to know about shipping, delivery times and tracking.
Shipping Locations
We currently ship worldwide.
Processing Time
All orders are processed within 2-8 business days
During high-volume periods (new drops, sales, holidays), processing may extend by 1-3 days.
Delivery Times
Estimated delivery times:
| Region | Delivery Times |
| Australia | 5-10 days |
| New Zealand | 7-12 days |
| USA & Canada | 7-15 days |
| UK & Europe | 7-15 days |
| Rest of World | 10-20 days |
Shipping times may vary based on customs, postal delays, or peak seasons.
Order Tracking
Once your order ships, you'll receive an email with a tracking number.
please allow 24-48 hours for tracking to update
Wrong Address Disclaimer
Please ensure your address is correct at checkout. ONLOCKD is not responsible for orders delivered to incorrect or incomplete addresses.
If you made a mistake, contact us asap at support@onlockd.com.
Lost / Stolen Packages
If the carrier marks your package as delivered but you can't locate it:
- Check with neighbours
- Check safe drop locations
- Contact the carrier
If still unresolved, email us - we'll assist however we can.